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Leah Millis | Reuters
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The Biden Administration on Monday unveiled a new, multi-agency regulatory initiative to target corporate practices that officials claim are designed to waste consumers’ time and needlessly burden them with red tape, in order to maximize profits.
“I think we can all relate to this,” White House domestic policy advisor Neera Tanden told reporters Friday.
“For example, you want to cancel your gym membership or subscription service or newspaper. It took one or two clicks to sign up. But now ... you have to go in person, or wait on hold for 20 minutes ... just to opt out,” she said.
Dubbed the “Time is Money” initiative, the actions will make it easier for consumers to cancel subscriptions, get refunds, submit health care and insurance forms online, and access high-quality customer service.