In a year filled with major news stories – from impeachment to a contentious election, from a global pandemic to nationwide protests over racial injustice – Americans continue to have a complicated relationship with the news media.

While large swaths of the public often express negative views toward journalists and news organizations, a major Pew Research Center analysis – culminating a yearlong study on Americans’ views of the news media – also finds areas where U.S. adults feel more affinity toward the media and express open-mindedness about the possibility that their trust in the industry could improve.

Many Americans remain skeptical toward the news media, questioning not only the quality of journalists’ work but their intentions behind it. For instance, no more than half of U.S. adults have confidence in journalists to act in the best interests of the public, or think that other Americans have confidence in the institution. And the public is more likely than not to say to say that news organizations do not care about the people they report on.