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While 66% of Americans have heard of ride-hailing companies such as Uber and Lyft, just 15% say they have used the services (21% in major cities). [1][2] Before app-based ride-hailing companies came along, riders would wave down taxis on the street or call a central dispatch for taxi service. [1] Taxis are still used by more riders in suburban and rural areas, while ride-hailing dominates population-dense cities. [3] Uber officially overtook yellow cabs in New York City in July 2017, when it reported an average of 289,000 trips per day compared to 277,000 taxi rides. [4] More than 2.61 billion ride-hailing trips were taken in 2017, a 37% increase over the 1.90 billion trips in 2016.