The U.S. Department of Education’s Office for Civil Rights has spent months failing to make meaningful progress on urgent complaints of education discrimination relating to COVID-19, even as the pandemic continues to turn schools upside down and put vulnerable students at an even further disadvantage, according to multiple sources.

In September, employees in at least some of the department’s regional offices were informed that civil rights complaints specific to COVID-19 ― such as for children who have not been receiving accommodations for their disability during remote learning ― would require scrutiny from the highest levels of management, a development that would substantially slow the pace by which any of these complaints could get resolved.

A parent and an advocate have also been given the message that coronavirus-related complaints are unlikely to be addressed in the near future. After disability rights advocate Marcie Lipsitt filed several complaints on behalf of families whose children with disabilities were not receiving appropriate services from their school during shutdowns, she received a call from a department attorney informing her that complaints referencing COVID-19 were receiving greater scrutiny than non-coronavirus complaints and rewriting them without references to the pandemic could help them get processed faster.

HuffPost has also reviewed an email from regional management to a group of employees telling them that COVID-19 complaints are requiring additional review from headquarters. Still, the Education Department has denied that such levels of scrutiny are taking place.